Refund policy


 

We accept returns and exchanges within 7 days of delivery. To be eligible, items must meet the following criteria:

  • Original Condition: The item must be unused, unwashed, and in the condition you received it.
  • Tags Attached: All original tags and labels must be intact and attached to the item.
  • Original Packaging: The item must be returned in its original packaging.
  • Proof of Purchase: Please include a receipt or proof of purchase with your return or exchange.

If you're returning or exchanging an item due to a change of mind or preference, you are responsible for the return shipping costs, which will vary depending on the carrier you choose. If you received incorrect or damaged goods due to our error, we will cover the return shipping costs.

Exchange Policy

  • Request Period: Exchange requests must be made within the 7-day window.
  • Product Availability: Exchanges are subject to product availability. If the desired item is not available, we may offer a refund or suggest an alternative.

Non-Returnable Items

Please note that custom-made or personalized items are not eligible for return or exchange.

How to Initiate a Return or Exchange

To start a return or exchange, please visit our returns and exchange page with your order number, email, and the reason for your return. Further instructions are given in the page linked above. 

Refund Process

Once we receive and inspect your returned item to ensure it meets the above conditions, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven't received your refund yet, we recommend taking the following steps:

  • Check Your Bank Account Again: Sometimes, refunds may take a few days to appear.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: Processing times can vary between financial institutions.

If you've completed these steps and still haven't received your refund, or if you have other inquiries, please contact us at info@aisldress.com.